Beauty Counter Experience: Urban Decay

Image: weheartit.  Edited: ClaireRebecca

As a beauty blogger and all round beauty addict beauty counters are something I experience frequently. However, it doesn't matter how many times I've visited a counter, It's always a intimidating and strangely nerve wracking experience. I don't know what it is, the high-end products? The judgemental and rude assistants? The pressure to make a purchase? Just the entire process is stressful, and I don't think I'm alone on this one. A while ago I read a post about MAC assistants and how rude they are. And this is something I can personally relate to, to the point where I wouldn't go into the MAC store because of the dirty and judgemental looks I received. In my mind beauty counter assistants should be really approachable, and friendly but it's not always the case. With all my previous bad experiences, I am pleased to report that I have recently had a wonderful time with a beauty counter, it has prompted me to write this post. 

Last week, fellow beauty blogger and best friend +Lauren Dilieto was visiting me in Oxford and like true beauty addicts we are, we decided to check out the beauty hall in Debenhams. Lauren was searching for a foundation, whereas I was just taking in everything pretty and pink I could get my hands on when the make up artist from Urban Decay caught our attention. In all I think we spent about half an hour to 45mins at the counter playing and testing almost everything on display. Sarah, the beautiful outgoing make up artist made us feel relaxed and welcome to play with the products as much as we liked. Sarah kindly showed me how to shape and fill my eye brows (A skill I'm yet to master) using UD's Brow Box, and then went on to touch up my entire face with bronzer, blush, eye shadow and lip gloss. Now, Urban Decay is a company I've read so much on, and lusted after for so long, but had never actually owned of tried a product myself. Sarah was so helpful, answered all out inquisitive, blogger-like questions and went on to fix up Lauern's make up as well. 

In the end, I ended up coming away with the Naked Basics palette and a free sample of their Supercurl Curling Mascara. Posts reviewing both products will be up shortly. Overall the experience really changed my opinion of beauty counters and really made me feel comfortable to approach assistants and artists. I think it's important to remember that beauty counter assistants are fellow make up lovers and genuinely just want to chat beauty. So don't feel pressured into buying something. Ask questions , play with the products and just be nice. I will be going back to visit the Urban Decay counter in the very near future. 

I would be really interested in hearing about your beauty counter experiences. Have you had any outstanding customer service? Or been made to feel unwelcome? Let me know in the comments below.